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Terms Conditions for Your jili bd Account

These terms govern how you open, fund and use your jili bd account. We set out your rights, our obligations, how deposits and withdrawals work through bKash, Nagad and Rocket, and what happens if something goes wrong.

Registration & verificationDeposit & withdrawal rulesAccount securityDispute resolutionService availability

Enter Lobby Read FAQ

What You Accept When You Register

jili bd Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account you confirm you meet the legal age and eligibility requirements in your jurisdiction. Access to our platform depends on local law and eligible regions; we do not make claims about legality in any specific territory. You agree to provide accurate information during

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registration, keep your login credentials secure, and use only payment methods in your own name. We verify deposits and withdrawals to prevent fraud; bKash, Nagad and Rocket transactions clear once we confirm the sender matches the account holder. You may not share your account, use automated
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tools to place wagers, or attempt to exploit technical errors. We reserve the right to suspend accounts during investigations and to void wagers placed in breach of these terms. Withdrawal requests are processed after identity and payment-method verification; unverified accounts cannot withdraw. Currency conversion follows the
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rate published at the time of the transaction. Bonuses and promotions carry separate terms; check the promo board before opting in. We may update these terms; continued use of your account after notice constitutes acceptance. If any provision is found unenforceable, the rest remains in effect.
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Disputes are resolved through the contact channels listed below; escalation procedures and timelines are available on request.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS HELP

Questions About These Terms

If anything in this agreement is unclear, or if you need help with account restrictions, verification or dispute resolution, reach us through the channels below. We handle terms queries during support hours and log every case for reference.

Team online

Live chat

Open the chat widget in the account dashboard; agents walk you through verification steps, explain suspension reasons and clarify withdrawal rules during support hours.

Email

Send terms questions or dispute details to our support address; we respond with case numbers and expected resolution timelines within one business day.

FAQ library

Browse answers about registration eligibility, payment-method rules, bonus terms and account closure procedures before opening a ticket.

HOW WE OPERATE

Transparency & Account Integrity

We explain how your account data is stored, how we verify transactions, and how you can request changes or deletion. Our terms are built around Bangladesh payment rails and mobile access, with dispute procedures that respect local practices.

Data retention

We keep registration details, transaction logs and verification records for the period required by financial record-keeping standards, then archive or delete them on request.

Payment verification

Every bKash, Nagad and Rocket deposit is matched against the account holder name; mismatches trigger a hold until you provide proof of ownership or refund the amount.

Account security

You control your password and OTP device; we do not ask for credentials outside the login flow and we flag simultaneous logins from different locations for review.

Amendment requests

Contact support to update your registered phone number, close your account or request deletion of personal data; we process requests within seven business days and confirm by email.

Terms & Conditions FAQ

You must meet the legal age and eligibility requirements in your jurisdiction. Access depends on local law and eligible regions; we verify age and identity during registration before you can deposit.

No. Deposits must come from a payment method in your own name. We check the sender name against your registered account details; mismatches cause holds until you verify ownership or request a refund.

Use the password-reset link on the login screen; we send an OTP to your registered phone number. If you lost that number, contact support with your account email and ID proof for manual recovery.

Email support with your account email and request closure or data deletion. We process the request within seven business days, withdraw any remaining balance to your verified payment method, then close or archive the account.

Contact support with your case details; we review the transaction log, explain the reason for the void or hold, and offer escalation if you remain unsatisfied. Resolution timelines depend on case complexity.

We notify you by email or dashboard banner before major changes take effect. Continued use of your account after the notice period means you accept the updated terms; if you disagree, close your account before the change date.

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